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Remote Infra Support

Remote Infrastructure Management (RIM) has achieved tremendous popularity amongst the businesses as it offers valuable benefits such as cost advantage, helping internal IT teams to concentrate on strategic goals and off load the day to day IT operations management and increased focus on innovation. eCore delivers Remote Infrastructure Monitoring and Management Services from the India Operations Center to clients across the globe.

Service Portfolio

  • eCore provides revolutionary infrastructure management services in a consistent, predictable and cost-efficient manner.
  • 24×7 infrastructure management
  • Remote monitoring services
  • Administration
  • Diagnostics
  • Reporting

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Available Infrastructure Management

  • Highly accessible fault tolerant design
  • Multi location delivery eliminates single point of failure
  • Disaster Recovery ready
  • Access Solution: Multiple customer network for single desktop
  • Pre-built integration with partner & other service lines
  • Readiness for integration with customer’s existing tools

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Agile Infrastructure Management

  • Readily available pool of skilled resources on all domains at all times
  • Faster Ramp ups & Ramp downs
  • Ready to use Command Centers across the globe
  • Ready to use service management platform complaint with ITIL standards
  • Plug & play monitoring, management and reporting tools available
  • Reporting

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Accurate Infrastructure Simplified

  • Library of known error database resulting in faster resolution
  • Standard automation tools for day to day operations
  • Organization wide best practices & SOPs implemented
  • Best in class quality methodologies
  • Productivity benchmarking to improve performance
  • Regular training to keep abreast on emerging technologies

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